Q: Does the freight forwarder have a network of overseas agents?

Q: Does the freight forwarder have an office in your destination market?

Q: Are they agents or owned and operated offices?

Q: Do the offices have the ability to communicate with one another on-line?

Q: Is the forwarder large enough—with ample facilities—to handle your business?

Q: Do they have warehouse facilities, if that service is needed?

Q: Do they have electronic data interchange (EDI) capabilities?

Q: Do they have sufficient staff to handle your volume, and other needs?

Q: Does the freight forwarder have "errors and omissions insurance"?

Q: Is the freight forwarder willing to take the time to explain terms and procedures in a way you can understand?

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